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What is the delivery time?
Ik heb al een bestelling geplaatst en wil nog een artikel toevoegen, kan ik rechtstreeks aan u betalen?
Kan ik mijn afleveradres nog wijzigen?
Where is my package? It shows delivered but I did not receive it.
Mijn bestelling is vertraagd, wat moet ik doen?
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Where is my package? It shows delivered but I did not receive it.
We understand your concern. If your package is marked as delivered but you have not received it, we recommend the following steps:
- Check your mailbox
- Ask your neighbors or household members
- Check around your property (porch, hallway, or safe place)
- Check a nearby delivery or pickup location
- Verify that your shipping address is correct
In some cases, parcels may be delivered to a nearby service point or received by someone on your behalf.
If you are still unable to locate your package, please contact us — we will assist you and, if needed, start an investigation with the courier.
Need some help?Contact us here
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